CRM notes, complaint records, open-ended survey responses, or field operation reports, which form the memory of companies, are generally in free-text format. Such data cannot be processed with standard analysis tools and remains as "silent data." Datametri extracts key concepts, brand names, locations, sentiments, and root causes from these texts via Natural Language Processing techniques and Named Entity Recognition (NER) algorithms, converting the data into a column-based structured matrix.
- What are the systematic points of complaint or satisfaction hidden within hundreds of thousands of customer notes?
- Can numerical metrics and KPIs be generated from the free-text reports of field teams to feed into performance evaluations?
- Which product features or operational steps are most frequently mentioned in customer feedback?
- Power of Data Mining: Enables you to discover hidden trends and operational bottlenecks by converting massive text data, which would take months to read and sort manually, into manageable tables subject to statistical analysis in seconds.