Instead of imposing a predetermined, artificial number of segments (k) onto the segmentation process, we leave the dataset to its own devices to seek out its natural breakdowns. Operating with an Agglomerative approach, our Hierarchical Clustering algorithm treats each customer as a single cell and gradually merges the most similar ones by calculating the Euclidean distances between them.
- Without forced assumptions, how many main customer clusters naturally emerge from the inherent structure of the data in our market?
- Places management within a scientific framework by basing the "number of segments" upon which the marketing strategy will be built on statistical distances, rather than instincts.